Terms and Conditions

Investigations are for 18 years of age and older unless specified

• You must present a valid ID at each investigation site

All dates are subject to change

• If the event date changes
  • You can transfer your package to the new date
  • You can transfer your balance to another event(s) of your choice

If there are not enough attendees

• The investigation will be rescheduled
  • You can transfer your package to the the new date
  • You can transfer your balance to another event(s) of your choice

If a location closes

• You can transfer your balance to another event(s) of your choice
• Receive a full refund minus service fees and event protection insurance if booked through a third-party website (i.e. Thriller Events, EventBrite)

Each attendee is responsible for their own transportation to and from the event(s)

Souvenirs, gas, meals, snacks, drinks, etc. are not included unless specified

• We are currently not providing snacks and drinks
• You are more than welcome to bring your own 

Alcohol, drugs, and weapons are not allowed

Smoking in designated areas only

It is your responsibility to keep your contact information up-to-date with us

It is your responsibility to ensure you have given us the correct e-mail address at checkout for your paperwork

• If you do not give the correct e-mail address, you will not receive your paperwork or receipts

A Medical Conditions Clause is required in case of an emergency

• You do have the option to decline to provide this information, but that option does need to be marked and the form signed

You are required to fill out a COVID-19 Liability Waiver

Please be aware that not all locations are handicap accessible

Severe weather alerts, severe weather warnings, severe weather expected

• The event may be rescheduled
• Examples:  blizzard, hurricane, tornado

Paranormal activity at the location(s) is not guaranteed

Use of event names, content, and wording will be grounds for legal action

• "Women's Para-Retreat", "Women's Para-Retreat Weekend and Conference", "Man-CON", and "Man-CON (insert year)" are exclusive to Eclipse Paranormal and Eclipse Paranormal Events and are trademarked

The event(s) will be rescheduled to a new date

• You can transfer your package to the new date
• You can transfer your balance to another event(s) of your choice

If you cancel your package before a pandemic or catastrophe, you do not qualify

If you have event protection insurance through Booking Protect 

• You must contact Booking Protect about a refund first
• You must let us know if you do or do not receive a refund for your package
• If you receive a refund
  • Full refund for paid in full packages
    • No credit balance with Eclipse Paranormal Events
  • Payment plan deposit
    • Amount refunded will be deducted from your account balance
    • You will have a credit for the remaining balance with Eclipse Paranormal Events

If you do not fill out the paperwork for the event(s) that has been rescheduled due to a pandemic / worldwide and/or regional catastrophe within 30-days of e-mail notification

• Eclipse Paranormal Events assumes you will not be attending and do not want credit towards another event(s)

If your event(s) has been rescheduled and you refuse to fill out the requested forms and do not e-mail Booking Protect, if you have event protection insurance, for a rescheduled event(s) within 30-days of e-mail notification

• Eclipse Paranormal Events assumes that you will not be attending and do not want a credit towards another event(s)

Each participant MUST wear a mask at check-in and during the time there is a large group together

• Once you are split into smaller groups, you have the option to remove your mask if it is allowed per state guidelines

If you exhibit symptoms within 72-hours of the event(s)

• You MUST e-mail us at info@eclipseparanormal.com to cancel your package
• You will not be allowed to attend
• You will not receive a refund or credit for your package

If you exhibit symptoms or have a fever at check-in or during the event

• You will be asked to leave for everyone's health and safety
• You will not receive a refund or credit for your package

Women's Para-Retreat Weekend and Conference 2020

• WPR has been rescheduled for Jun 12th and 13th, 2021 at the same locations
  • E-mail notifications went out on March 23rd, 2020
• If you have not returned your online forms and have not e-mailed Booking Protect, if you have event protection insurance, within 90-days of the e-mail notification
  • We assume you will not be attending and do not want a refund if you have requested one
  • We assume you will not be attending and do not want a credit towards another event(s)
  • We assume you do not want to transfer your package to the new dates

Once you have made your payment plan deposit

• The remaining balance must be paid via PayPal
• If PayPal fees are taken out, you the purchaser are responsible for them
• If you need instructions on how to set-up a PayPal account, please let us know

Payment Extension Request

• You will have five (5) additional days to make the payment or you can set-up a date to pay within the same month
  • If you do not pay on the new due date
    • A 7% late fee will be assessed on the balance owed

If you miss a payment without contacting us

• A 7% late fee will be assessed on the balance owed at 00:01am on the first day of the month
• Missed payment, plus the late fee, will be due with the current month's payment
  • Example:  you miss June's payment, both June and July will be due by July 31st
• If you miss two (2) monthly payments in a row, you will forfeit your package and money paid

If you do not notify us that you are cancelling your package, you are still liable for the balance owed

Booking Protect insurance is only available through Thriller Events

• This insurance is an optional purchase and is not included in the package price

Booking Protect insurance is non-refundable

• Eclipse Paranormal Events nor Thriller Events receive the insurance premium and are unable to refund this 
• You MUST contact Booking Protect to receive a refund on the insurance premium

Once you have cancelled your package with Booking Protect, your package is also cancelled with us

Eclipse Paranormal Events, Eclipse Paranormal, and Thriller Events

• Are not affiliated with Booking Protect
• Do not receive the insurance premium and do not receive any type of compensation for offering Booking Protect insurance
• Are not responsible for representation or transactions, and ask our clients to contact Booking Protect directly for more information about the terms and conditions of their policy or to file a claim
  • Visit www.bookingprotect.com or e-mail them at info@bookingprotect.com

If you do not receive a refund from Booking Protect

• The terms and conditions under "No Event Protection Insurance" applies

Payment plan deposits are non-refundable

Investigations, tours, and t-shirts are non-refundable

If you cancel your package

• Forty-five (45) or more days before the event(s)
  • Seventy-five percent (75%) credit refund on hotel accommodations, if you have purchased a room through us
  • Seventy-five percent (75%) credit refund on drinks and snacks if included with your package (we are currently not providing drinks and snacks due to COVID-19)
• Thirty-one (31) - 44 days before an event(s)
  • Fifty percent (50%) credit refund on hotel accommodations, if you have purchased a room through us
  • Fifty percent (50%) credit refund on drinks and snacks if included with your package (we are not currently supplying drinks and snacks due to COVID-19)
• Within 30 days of the event(s)
  • No refund

Emergencies and extenuating circumstances

• Documentation will be required
• Within 46-days or more of the event(s)
  • Refund if the package is sold to another person
  • You can transfer the balance to another event(s)
  • You can transfer your package to another party
• Within 45-days of an event(s)
  • You can transfer your balance to another event(s)
  • You can transfer your package to another party

Death of a participant

• Documentation will be required
• Full refund excluding Booking Protect insurance premium and service fees

If you qualify for a refund

• Emergencies and extenuating circumstances if cancelled within 46-days of the event(s)
  • You may request a check or money order if the package is sold to another person
  • If you request a money order, you, the purchaser, are responsible for the money order fee
• Death of a participant
  • You may request a check or money order
  • If you request a money order, you are responsible for the money order fee
• Refund mailing information
  • Refund will be mailed within 30 - 45 business days (Monday - Friday) from the date your package is purchased by another party and paid in full
    • Once the refund is mailed, it may take up to 30-days to receive it through the mail (mail is not delivered on Sunday or holidays)
  • You may request your refund be sent Certified Mail, fees are the purchaser's responsibility
• Refund does not arrive within 30-days
  • You may request another refund to be issued if it is a check
    • Stop check fee is $30.00 per check and is the purchaser's responsibility
  • Money orders can be reissued, but it may take up to 60-days for reissuance
    • The processing fee to replace a lost or stolen money order is $6.25 per money order
    • For more information about replacing a money order, visit https://www.usps.com/shop/money-orders.htm
• Refusal of refund after being mailed
  • If you refuse a refund in writing or by e-mail and try to cash the check
    • If there are fees associated with cashing the check, the purchaser if responsible for these
    • If you are allowed an additional refund when cashing a refused check
    • All applicable fees will be deducted from the refund owed
  • Refusal to pick-up refund sent by Certified Mail
    • Considered to be refusing a refund; refund will be null and void
• Certified Mail Information
  • Certified Mail fee is the purchaser's responsibility
  • Mailed without a signature card, fees start at $4.05
  • Mailed with a signature card, fees start at $7.00

The same terms and conditions apply to the purchaser as it does to the seller

You may transfer your package to another person if

• Investigation ONLY
  • The investigation is at least 3-days or 72-hours away
    • Example:  Event is on Saturday, transfer must be done by midnight on Tuesday of the event week
• Package with hotel accommodations or overnight stay
  • Minimum of 7-days prior to the event
    • Example:  Event is on a Saturday, transfer must be done by Friday at midnight of the week before the event

BOTH seller and purchaser must contact us about the package transfer 

• All paperwork from the purchaser MUST be turned in by the due date given or they will not be allowed to attend the event(s)

Monetary exchange is between the seller and purchaser

• Eclipse Paranormal Events is not liable for the exchange of money between the two parties

Tickets, tours, and t-shirts are non-refundable

• The investigation locations tour sites do not issue refunds.  Therefore, we are not able to do so
• T-shirts are custom made for each event and cannot be refunded once ordered

Payment plan deposits

• Whether you have Booking Protect insurance or not

Purchase  a package and do not show up

Being asked to not attend an event(s)

Being asked to leave an event(s)

You must cancel your package(s) in writing or via e-mail

• If you file a claim with your credit card company or bank and have not cancelled your package
  • You are liable for the amount of the package purchased if not on a payment plan

If you file a claim with your credit card company or with your bank and receive a refund without cancelling with Eclipse Paranormal Events

• You are liable for the amount refunded to you
• You are liable for any fees associated with recovering the refund given to you
• You will be banned from all events from the claim date forward
• Fraud charges may be filed against you

If you purchase a package, either paid in full or on a payment plan, and file a dispute with your bank or credit card company that you are owed a refund

• If you owe a balance for your package
  • You are liable for the balance owed
• You will not be allowed to attend another event hosted by Eclipse Paranormal Events
• You may have fraud charges filed against you 

Eclipse Paranormal Events, Eclipse Paranormal, Women's Para-Retreat Weekend and Conference, and Man-CON are based out of the State of Indiana, County of Elkhart

• By reading this, you, the purchaser, understand if any refund is issued that should not be, or if you owe a balance on a package, collection efforts up to and including legal actions, will be taken in any state throughout the United States

Service fees, taxes, event insurance, etc. charged by a third party are non-refundable through Eclipse Paranormal and Eclipse Paranormal Events

• Examples:  EventBrite fees, Booking Protect insurance premiums, Thriller Event fees

To receive a refund from a third party, you must file a claim with the company that charged you the fees

If you purchase a package with overnight accommodations and decide not to stay at the location

• No refund in any form

If one (1) or more non-investigators are staying with you

• Purchase a package for one (1) investigator

If you purchase a package for one (1) investigator and other join you

• You will receive
  • Credit towards another event if your package is paid in full
  • Credit towards your payment plan if you have a balance

If you purchase a package with accommodations for two (2) or more

• Other participant(s) cancel
  • You are liable to pay the difference if there is only one of you
  • Split the difference between those still attending and staying in the same room

If you purchase a package for two (2) or more and you are the only person staying in the room that is investigating

• You will be charged the price of one (1) investigator per room

All online forms are to be filled out online and in their entirety

The only forms to be e-mailed is the Payment Plan Agreement

• This is to be printed, signed, and e-mailed back to info@eclipseparanormal.com
  • You can take a CLEAR photo of it and e-mail it to us

All online forms and the Payment Plan Agreement if applicable, are required to attend an event(s)

If an event location requires paperwork to be signed ahead of time, this must be turned in by the due date

All paperwork is due by the date given in your first e-mail from us

• If you do not contact us for an extension on your paperwork
  • You will receive a 7% late fee on the balance owed
• If paid in full
  • A 7% late fee will be assessed on the balance paid and will be due within 7-days of the late fee assessment date
  • If the late fee is not paid by the due date, another 7% late fee will be assessed until the fee(s) is paid in full

Extension request for paperwork and online forms before the due date

• One (1) extension only
• If you do not turn your paperwork and online forms in by the new due date
  • A 7% late fee will be assessed on the balance owed if on a payment plan
  • A 7% late fee will be assessed on the balance if paid in full and will be due along with the paperwork and online forms
  • If the late fee is not paid by the due date, another 7% late fee will be assessed until paid in full

If you ignore multiple e-mails, messages, and calls concerning your paperwork and online forms

• A 7% late fee will be assessed on your account balance for each month your paperwork and online forms are late
  • Package(s) is paid in full--you will have to pay the late fees before you are allowed to attend the event(s)
  • Payment plan--late fees are due with your monthly payment

If your paperwork and online forms are not received after two (2) months

• Your package will be cancelled for non-compliance
• No refund of any kind
• Balance plus late fees will still be owed if on a payment plan
• Late fees will still be owed if paid in full

If there is a change in your original paperwork

• Change request made after 48-hours of being sent
  • $12.00 service fee (non-refundable) will be applied to the balance owed if on a payment plan
  • $12.00 service fee will be need to be paid in full before change takes place if package is paid in full

For participants and staff's safety, security, peace of mind, and enjoyment, the following applies

• You will not be permitted to attend any Eclipse Paranormal Events if you have done one or more of the following
  • Banned or removed from a previous event
  • Banned before an event
  • Eclipse Paranormal membership revoked or membership from any team involved in the event(s) you want to attend
  • Owe Eclipse Paranormal Events money for a previous event
  • Treated an employee of a hotel, tour site, restaurant, or location unprofessionally before, during, or after an event
  • You have been asked to or are asked to leave a location, hotel, or tour site by their management or our staff during an Eclipse Paranormal Events event
  • If you have tried to
    • Commit fraud
    • Defame
    • Extort
    • Blackmail
    • Slander
    • Mock
    • Berate
    • Intimidate
    • Call anyone a derogatory name at previous event or at a current event
  • You will not receive any type of refund for the actions listed above
    • Subject to change
  • If you do the aforementioned, you will be removed from the event and will not receive a refund
  • If you do not follow the staff's instructions for safety, you will be
    • Removed from the event(s)
    • Banned from future events
    • No refund
  • If you try to ruin the integrity of the event before, during, or after the event(s), or we feel you will be a liability to the event(s)
    • Banned from the event or removed from the event
    • Banned from future events
  • If you have an issue with a staff member
    • Contact another staff member to mediate and try to solve the issue
    • Do NOT
    • Contact the location(s) we are renting
    • Contact participants or vendors
    • Try to compromise the event(s) on social media
    • By doing any of the items listed above, you will be banned from all events hosted by Eclipse Paranormal Events
    • No refund will be issued 
• Teams
  • If you are a team that wants to attend one of our events, Eclipse Paranormal Events has the right limit the number that can attend 
  • Please message us on Facebook at @EclipseParanormal or e-mail us at info@eclipseparanormal.com with the number interested in attending
    • Availability will be based on the number of open spots we have in total or that are left

All terms and conditions are subject to change

Eclipse Paranormal Events and Eclipse Paranormal is located in the State of Indiana, County of Elkhart

• By reading this, you, the purchaser, acknowledges if the need arises, Eclipse Paranormal Events and Eclipse Paranormal can pursue legal action if needed and will be taken in any state throughout the United States
• By reading this, you, the purchaser, acknowledges collection efforts up to and including legal action, will be taken in any state throughout the United States

Those already attending events will not be grandfathered in 

Gift cards

• Good for two years from date of purchase

Eclipse Paranormal and Eclipse Paranormal Events

• Phone              coming soon!
• E-mail              info@eclipseparanormal.com
• Facebook       Eclipse Paranormal

                                                  Eclipse Paranormal Events

Thriller Events

• E-mail             info@thriller.events

Women's Para-Retreat Weekend and Conference

• E-mail             womens.para-retreat@outlook.com
• Facebook       Women's Para-Retreat Weekend and Conference

Man-CON

• E-mail              man-con@outlook.com
• Facebook       Man-CON (year of the event)